Support

Earthy uses your location while the app is open to show people, communities and places near you. You can change location permission at any time in your device settings.

Messages are translated as needed, based on your language, using Google Cloud Translation. The conversation can show both the original and the translation. If voice transcription is on, voice messages are converted to text first. Machine translation may not be perfect.

No. Messages are stored on Earthy’s infrastructure so they can be delivered, and are not end-to-end encrypted. Do not share passwords, ID documents or financial details in chat.

Communities can be public or private. Public communities can be found in the app; private communities are for members. You can invite people to join.

Yes. Earthy is free to download and use. Paid communities and memberships are not available.

Check that notifications for Earthy are turned on in your phone’s settings and that Focus or Do Not Disturb is not blocking them. If that does not help, message us through hello@joinearthy.com with your device and app version.

In-app reporting is still rolling out. Message us through hello@joinearthy.com with the username and what happened. If you are in immediate danger, contact local emergency services first.

Send a request through hello@joinearthy.com, using the email address linked to your account as your reply address, and include your username. We will confirm the request before deleting your account.